Click & Collect

What is Click & Collect?

Click & Collect is a new and convenient way for you to collect your online orders. Shop online anytime you wish, and collect your purchases at a designated store of your choice. The best part is, the service is completely free, with no minimum spend required.

The 5 designated stores are:

  • Nex Mall #04-50/51
  • Compass One #02-18
  • Northpoint City #02-18
  • The Star Vista #B1-29
  • Downtown East #02-329

How to place a Click & Collect Online Order

  1. Select all your items and add it to Cart
  2. Choose [Click & Collect] at checkout page
  3. Find and select your preferred store out of 5 designated Click & Collect stores
  4. Fill up all related information required at checkout page
  5. Proceed to Payment Option and checkout

How much does the Click & Collect delivery service cost?

Click & Collect is free for all online orders with no minimum spend required.

How long does the online order for Click & Collect take to arrive at the designated store?

It will take up to 4 working days for our team to deliver your online order to the chosen designated store.

How long do I have to pick up my online order in my chosen designated store?

Please collect your online order within 7 working days from the day that our Operations Staff has reached out to you via call on collection of your online order. Collection time is from 11am – 8pm within 7 working days.

How to collect the online order for Click & Collect?

After your online order is being received at the chosen designed store, you will receive a call from our Operations Staff who will advise you for pick up in store.

Present your online order number and transaction email / notice from your Japan Home Online account (japanhomeeshop.com) within 7 working days for successful pick up in store.

What happens if I exceed the collection period (7 working days) for Click & Collect?

A penalty fee of SGD$10 will be charged by your chosen designated store.

What do I do if my question isn’t covered here?

If you are not able to find the answer to your question here, kindly contact our Customer Service team at info@japanhome.com.sg and inform the advisor on your online order number and  your open question. Our advisors are happy to assist you.

Others

Japan Home (Retail) Pte Ltd shall retain complete discretion in decisions pertaining to Japan Home Click & Collect.

Notwithstanding anything contained herein, Japan Home (Retail) Pte Ltd reserves the right at any time, in its absolute discretion to terminate the Click & Collect Process, and/or delete any of this terms and conditions without prior notification.